Shipping policy

SHIPPING POLICY

Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays are processed on the next business day. You will receive a confirmation email with your tracking number once your order has shipped.

Domestic Shipping — United States

Standard shipping: 5–7 business days. Free shipping on all orders above $40. Orders below $40 are subject to a flat shipping fee calculated at checkout.

International Shipping

We currently ship to the United States only. International shipping will be available in future. Sign up to our email list to be notified when we expand.

Tracking

A tracking number is emailed to you as soon as your order ships. If you have not received your tracking information within 3 business days of placing your order, please contact us at support@great-build.com.

Lost or Stolen Packages

Great Build is not responsible for packages lost or stolen after confirmed delivery by the carrier. If your tracking shows delivered but you have not received your package, contact us at support@great-build.com and we will do our best to assist you.

Delivery Delays

Delivery times are estimates and not guaranteed. Great Build is not responsible for delays caused by the carrier, weather conditions, or events outside of our control. If your order has not arrived within 10 business days of your shipping confirmation, please contact us.

Contact

support@great-build.com — Monday to Friday, 9am–6pm EST. Response within 24 hours on business days.